Grievance Redressal Committee (GRC)
At Saraswati College of Education, we uphold the principle that every individual associated with the institution has the right to be heard in a safe, fair, and impartial manner. The Grievance Redressal Committee (GRC) functions as per the UGC (Grievance Redressal) Regulations, 2012 (amended 2023) to address academic, administrative, and personal grievances in a time-bound and transparent manner.
The Grievance Redressal mechanism is available to all stakeholders of theinstitution, including.
Students (current and former)
Teaching and non-teaching staff
Parents and guardians
Alumni
Visitors or individuals having legitimate dealings with the institution
Grievances may relate to academic, administrative, infrastructural, behavioral, or service-relatedissues, as well as constructive suggestions for institutional improvement.Every stakeholder is encouraged to use the system responsibly and respectfully.
- To establish a formal, transparent, and fair mechanism for grievance handling.
- To provide an opportunity for impartial hearing and redressal of complaints.
- To uphold the dignity, rights, and welfare of all stakeholders.
- To ensure grievances are addressed within 30 working days, per UGC norms.
- To maintain a harmonious academic and administrative atmosphere.
- To also invite suggestions that contribute to the continuous improvement of institutional systems.
- To create awareness regarding available grievance channels and stakeholders’ rights.
| S. No. | Role | Name | Designation | Responsibilities |
|---|---|---|---|---|
| 1 | Chairperson | Mr. Vikas Dhall | Senior Faculty Member / Head | Leads the committee, ensures impartial decision-making, final authority on grievance redressal. |
| 2 | Coordinator | Dr. Vijender Kumar | Nominated Faculty | Receives complaints, maintains records, schedules hearings, and prepares quarterly and semester reports. |
| 3 | Member | Mr. Bhagat Singh | Faculty (Discipline/Sports) | Handles discipline, sports, and extra-curricular related grievances. |
| 4 | Member | Ms. Sangeeta | Technical / Administrative Staff | Reviews academic and digital grievances, supports the online grievance mechanism. |
| 5 | Student Representative (PG) | Rupawali | Postgraduate Student | Represents postgraduate students’ issues fairly. |
| 6 | Student Representative (UG) | Annu | Undergraduate Student | Represents undergraduate students, particularly freshers and juniors. |
Receiving Complaints and Suggestions
Grievances or constructive suggestions can be submitted through email, written forms, complaint boxes, or the online portal.
Scrutiny & Registration
The Coordinator logs each grievance/suggestion and categorizes it (academic, administrative, etc.).
Urgency Marking
The complainant must indicate whether the grievance is urgent or regular while submitting the form.
- Urgent grievances are reviewed immediately by the Chairperson and Coordinator.
- Regular grievances are taken up during the scheduled semester meetings.
Hearings
Concerned parties are given an equal opportunity to present their case.
Resolution
Committee recommends corrective or disciplinary actions and ensures follow-up.
Documentation & Reporting
Records are maintained confidentially, with quarterly and semester summaries submitted to the Principal and Governing Body.
Review and Feedback
The GRC may invite feedback from the complainant to confirm resolution and satisfaction.
Meeting Schedule
The GRC meets once every semester for general grievances, suggestions, and systemic reviews. Emergency meetings may be convened if required.
Time Frame
All grievances are addressed within 30 working days of registration, except in cases requiring further investigation or external review.
| Mode of Submission | Details / Access Point | Remarks |
|---|---|---|
| Online Form | Access Form | Accessible to all stakeholders; can mark urgency. |
| Offline Form (Downloadable) | Download Form | To be printed and submitted manually in complaint box. |
| Complaint Box Location | Administrative Block / Principal’s Office | Checked weekly by GRC Coordinator. |
| Escalation Link | UGC Grievance Portal | For unresolved cases referred to UGC. |
| Document / Resource | Description | Access Link / Status |
|---|---|---|
| Grievance Policy Manual | Institutional grievance policy and procedures. | Available |
| Online Grievance Form | Submit grievances digitally. | Access Link |
| Offline Grievance Form | Download and submit complaint manually. | Download PDF |
| Grievance Register | Record of complaints and resolutions. | Maintained in office |
| Committee Meeting Minutes | Record of grievance committee decisions. | Available |
| UGC Grievance Regulations (2018) | Official grievance redressal regulations. | View PDF |
| UGC Gazette Notification (2012) | Statutory grievance redressal notification. | View PDF |
| GJUST Grievance Registration Portal | University grievance complaint portal. | Visit Portal |
| GJUST Grievance Policy Notification | University grievance policy document. | View PDF |
To ensure accessibility and transparency, the college promotes awareness through.
Orientation sessions for new students and staff.
Display of policy posters and grievance boxes at key campus points.
Uploading manuals, reports, and awareness material on the college website.
Conducting training and sensitization workshops on grievance handling and ethical practices.
All grievances are handled with strict confidentiality.No individual shall face retaliation or discrimination for submitting a grievance in good faith.Records and communications related to complaints are securely stored in accordance with institutionalpolicy.
The Grievance Redressal Committee of Saraswati College of Education reaffirms its commitment to justice,transparency, and continuous improvement.By providing a structured, inclusive, and responsive grievance mechanism, the college ensures that everystakeholder — student, teacher, parent, or staff member — is heard, respected, and supported in aharmonious academic environment.
